Orbi answers your calls — and understands Swiss German

Orbi is an AI receptionist for small and medium-sized businesses. It answers calls when nobody in the business can pick up — around the clock, weekends included — holds real conversations, takes reservations, appointments and orders, and answers questions about the business. The same assistant also works on WhatsApp and as a chat on your website; everything ends up in the same dashboard.

There are three plans, all with phone on your own number, WhatsApp and web chat. Starter: CHF 149 per month with 500 call minutes, reservations and appointments, knowledge base and dashboard. Business: CHF 249 per month with 1'500 minutes, plus takeaway orders for restaurants, services with durations for salons, a catalog with business-customer orders for suppliers, appointment reminder calls, and replies to Google reviews. Pro: CHF 449 per month with 3'500 minutes, plus patient records for practices and room management for hotels. All prices exclude VAT; cancel monthly, no setup fee, no minimum term.

You create an account on or-bi.ch and set up your business for free: opening hours, services or menu, and your information — fastest via your website address. You can test the assistant there in writing. To go live, you send us an activation request: we provide your Swiss number and verify WhatsApp together with you, usually within one working day. The subscription only starts once everything works. No new hardware and no changes to your till system are needed.

Yes. In writing in the panel, as soon as your business is set up. On the phone on request: you receive a test link by email. One click on “Start the trial” makes your own assistant reachable on a test number for 2 hours, with 20 call minutes in total. Just opening the link starts nothing.

On the phone, Orbi speaks German, English, and Italian and also understands Swiss German. If a caller switches language mid-conversation, Orbi switches too. In writing, on WhatsApp and in the web chat, it answers in German, English, Italian, Greek, and Albanian.

Yes, on the phone too. Callers can simply speak dialect; Orbi replies in standard German. If something is unclear — a number or a name, say — it asks, and it confirms all the details at the end.

Orbi suits any business whose phone rings while everyone's hands are full: restaurants and takeaways, hair and beauty salons, dental and other practices, hotels and guesthouses, suppliers and wholesalers, as well as trades and other sole traders. Each type of business gets the right setup: a restaurant reservations and orders, a salon appointments with services and durations, a hotel room requests with arrival and departure dates, a supplier a catalog with per-customer agreements and the phone orders of its business customers.

Yes. Orbi takes table reservations and appointments with date, time, party size and name, and checks them against the opening hours you have entered — closed days, lunch break and last booking time included. If a request falls outside them, it suggests the nearest possible times instead of booking. From the Business plan, it also takes takeaway orders for restaurants and takeaways, with the total and a realistic pickup time. Everything appears in your dashboard straight away.

From the Business plan you connect your Google Business Profile to Orbi. Orbi then answers new reviews by itself: personally, referring to what the guest wrote, and in the language of the review. Four- and five-star reviews are published automatically. For one- to three-star reviews or a complaint you are notified by email first and have one day to edit or stop the reply; otherwise it is published. Replies stay professional: no discounts or compensation are promised, and an unhappy guest is invited to contact you directly through the contact you set for this. You can switch to “approve every reply” or disconnect Google at any time.

Yes. You get a separate Swiss number for Orbi; your existing number stays as it is. You forward calls to it through your phone provider — with Swisscom, Salt or Sunrise a short code is enough.

You decide through call forwarding: around the clock, only outside opening hours, only when nobody picks up, or as a backup when it's busy. You can change the setting with your provider at any time.

Orbi doesn't make things up. It answers from the information you have entered — parking, payment methods, allergens and the like, which you can also import from your website in one go. Anything not in there, it says so openly and takes a note for your team, which appears in the dashboard.